Blog Spot: Two sets of claims statistics
Spoiler alert – this blog contains statistics. from Insurer - insuranceage.co.uk https://ift.tt/2JqJJPU
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Pennsylvania’s Erie Insurance Promotes Rucker to SVP of Law Division
Erie Insurance, based in Erie, Penn., has promoted Sheryl Rucker to senior vice president of Erie Insurance’s Law Division. In this role, Rucker will have oversight of compliance, special investigations, agency operations and marketing, claims legal, insurance operations and legal … from News – Insurance Journal https://ift.tt/2Fg72t5
I remember nothing
It wasn’t long ago—well, not too long ago—that I actually committed people’s phone numbers to memory. I had memorized a bunch of friends’ phone numbers, and you had better believe I’d memorized the number for my favourite pizza place. I also memorized the number for Moviefone, because back in the day, that’s how I found out what movies were playing. But it’s been well over a decade—probably closer to two decades—since I’ve had a need to actually remember a phone number, thanks to the magic of cellphones. Why waste my brain by filling it up with junk that computers do a better job of remembering? I have no clue what my dad’s phone number is—not even the area code—and I have no intention of learning it. I don’t know what my wife’s phone number is. I don’t even know what day of the month it is—that’s my cellphone’s job. Technology has replaced functions that were once performed—with varying degrees of success—by my own human brain. I, for one, don’t miss performing those tasks, and ...
Adapting to change
There’s no doubt Canadians want on-demand information through digital channels. According to Accenture’s 2017 Global Distribution & Marketing Consumer Study: Insurance Report , in 2016, 68% of consumers preferred to search for insurance information digitally. That’s up from 54% in 2013. Clearly, the digital game is well underway. But are brokers ready to play? Opportunities knock Much has been made of the potential for chatbots to modernize the way brokers do business. “There are various free platforms available online,” says John McLelland, founder of Toronto-based brokerage miBroker. “We’re testing what kind of information people are willing to give to a chatbot. How far in that process are they willing to go before they get frustrated?” Right now, he notes, many brokers have an online-quoting process, and more traditional brokerages have a simple web form that customers fill in to get quotes. “Those aren’t necessarily great user experiences today,” he says. “I think the ...
Dude, where’s my points?
Personal identifiable information (PII) isn’t the only data targeted by hackers: loyalty points are becoming increasingly popular. Last year, customers of Loblaws, Air Miles and Petro Canada had loyalty points stolen from their accounts. It’s a trend that Brian Rosenbaum, national director of Aon Risk Solutions’ legal and research practice, expects will continue. “I believe it’s just going to become more common,” Rosenbaum told Canadian Insurance Top Broker . And as the problem keeps cropping up, the question of whether the theft of loyalty points is covered by existing insurance policies could become increasingly relevant. When it comes to cyber policies, loyalty points are typically excluded from the definition of loss or damages. So if a company were sued by customers whose points were stolen, the points wouldn’t be covered. That, of course, doesn’t mean consumers wouldn’t get their points back. “In terms of customer service, I would imagine the organization in the majority of...
Aviva Canada unveils industry-first BMS scorecard
Broker Insurance Tech Awards Scorecard provided courtesy of Aviva Canada Since the dawn of time—well, maybe not quite that far back—insurance brokers have struggled to select a broker management system (BMS) that’s right for them. Different brokers have different needs— different business lines, different clients and different geographies. What works in a BMS for one broker won’t work for another. And the process of selecting a BMS has never been easy. Brokers have always had to rely on information from vendors giving them a sales pitch, rather than having access to a wide-ranging assessment of various technologies. But now, that’s changed. After consulting with its broker partners, Aviva Canada felt it was high time brokers had access to a scorecard on the BMS technology available today. So the insurer decided to help create one. In March, Aviva hosted the Broker Insurance Tech Awards at its Digital Garage in downtown Toronto. Five BMS vendors—Applied Systems, Keal Technologie...